Page 17 of 21 Scout mini - Manual Rev.1.0
Troubleshooting
1. CPU does not boot; keyboard error received or mouse error received.
a. Cable is loose, reseat cable and hit F1 to continue or reboot computer.
b. Wrong cable plugged in, keyboard and mouse cables reversed.
c. Cable is defective, try using cable from another computer. If problem goes away cable is
defective.
d. Port on Scout mini is defective, try using another port on Scout mini. If problem goes
away port is defective.
e. Port on computer is defective, try plugging in keyboard or mouse directly if problem
remains computer port is defective. If computer power status LED not lit, fuse on
motherboard may be blown.
2. Mouse driver does not load.
a. If PS/2 type mouse, computer must be connected to Scout mini or mouse at boot-up
time in order for mouse to be recognized by computer. Reboot computer with Scout mini
powered on and cable attached.
b. If RS-232 type mouse, make sure right COM port is being used and syntax of mouse
driver is correct to search for the correct port.
c. Incompatible or old mouse driver being used, try latest driver. At time of this publishing
Microsoft 9.01 driver is best one available at the time of this printing.
d. Mouse translation set incorrectly, see page 13.
3. Can’t switch ports from keyboard.
a. You must press and release the left control key before you press the key that specifies
the port number. You must also use the numeric keys above the alphabetic keyboard,
not those on the numeric keypad (numpad).
4. Wrong or missing characters from those typed
a. The mode of the keyboard does not match that of the computer. Issue the mode
command, usually 1 for IBM PS/2s and 2 for all others. The default setting of the Scout
mini is mode 2. Sometimes an incorrect mode will confuse the computer or keyboard
and require re-booting the computer or resetting the keyboard by unplugging and
plugging it back in.
5. Mouse does not move.
a. Scout mini not connected when computer booted or application using mouse run. Exit
and re-enter application using mouse or issue reset command.
b. PS/2 mouse was not connected when Scout mini powered up or has been disconnected
and reconnected. Issue the reset command.
c. Mouse translation set incorrectly. See page 13.
d. Incompatible or old mouse driver being used, try latest driver. At time of this publishing
Microsoft 9.01 driver is best one available.
6. PS/2 mouse gets out of sync.
a. Cabling was disturbed during mouse movement. Issue the null command once or twice
to re-sync the mouse. Get an updated mouse driver that does not exhibit this problem,
such as Microsoft rev 9.01 or higher.
7. Video fuzzy.
a. Cable too long or wrong type. Verify that resolution and distance match Video Distance
Capability table. Upgrade cable if necessary.
8. Video not synchronized or wrong color.
a. Cable is loose, reseat cable.
b. Wrong CPU cable used. If you have a 9515, 9517, 9518, XGA mono or similar monitor
you must use special cables or adapters.
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